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How do I unsubscribe a contact?

While there isn't a way to remove a contact from your account completely, you are able to unsubscribe them from both text and email communications. Contacts that are unsubscribed from both emails and text messages will not count towards your subscription total. 

Here's how to unsubscribe a contact:

 

  • Click on Contacts.
  • Search for the contact by email, phone number, first name, or last name.
  • Check off the box to the right of the contact.

 

 

  • Click on Actions on the right hand side of the page and then on Email Unsubscribe.
  • Check off the box again and select Text Unsubscribe this time. 

 

  • The Status column should now reflect the contact's subscription preferences. 

 

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